What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and in relation to regular business activities in relation to our services.
Company and contact information: We collect information about you when are contacting us by using our website, make purchases or deliver products and or services. For example, you provide your contact information when you fill in a form on our website.
How we use information we collect
How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To provide the Services and personalize your experience: We use information about you to provide the Services to you. Our Services also include tailored features that personalize your experience, enhance your productivity, and improve your ability to collaborate effectively with others by giving you acces to tools connected to our different services.
To communicate with you about the Services: We use your contact information to send communications via email and within the Services. We provide tailored communications based on your activity and interactions with us. These communications are part of the Services and in most cases you can opt out of them.
To market, promote and drive engagement with the Services: We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you. We communicate with you about new service offers and promotions. You can Opt-out of communications.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
How we share information we collect
We are a community cooperation, and we want it to work well for you. This means sharing information with the members of the community. We share information we collect about you only in relation to the services. We are not in the business of selling information about you to advertisers or other third parties.
With your consent: We share information about you with third parties when you give us consent to do so. For example, when you would like to join a project with a project partner we share your personal details with this project partner.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we
believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect ICSE, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
Sharing with affiliated companies
ICSE companies: We share information we have about you with other ICSE corporate affiliates in order to operate and improve services and to offer other ICSE affiliated services to you. This includes companies that own or operate the services.
How we store and secure information we collect
Information storage and security
We work with different cloud providers for storing our data in Holland and the United States, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below.
Company and contact information: We retain your company and contact information for as long as you are having a business relation with ICSE or are a member of our community cooperation. We also retain information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using ICSE services. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. For all requests, you may contact us as provided in the Contact Us section below to request assistance. Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.
Your information is controlled by ICSE Coöperatief U.A. If you have questions or concerns about how your information is handled, please direct your inquiry to ICSE Coöperatief U.A., by sending an email to firstname.lastname@example.org or send a letter to Mailbox 962, 5600 AZ Eindhoven, The Netherlands.